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07 Jan 2009
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The Retailer Best Practice Diagnostic Survey
Welcome to the Retailer Best Practice Diagnostic Survey, a unique tool developed to help gift card retailers improve their business performance.
Who should complete the diagnostic survey?
The diagnostic survey should be completed by retailers who have a gift card program and want to improve its performance.
What will it tell me?
This survey assesses the capabilities of your current gift card program and compares it to other retailer's programs. It will help you to determine where your gift card program is lagging behind in terms of capability, and the steps you should consider taking to optimize your program.
What will it cost?
Completion of the diagnostic and analysis of the results is a complimentary service. The questionnaire will take approx. 20 minutes of your time. It consists of 32 factors, and each factor has 4 different levels of capability. You will be asked to select the one that most closely matches your situation.
What happens to my responses?
Once you have completed the questionnaire, we will analyze your results and produce a detailed and personalized PowerPoint presentation showing how your program rates against the general retail market in all of the 32 factors. Your responses will be used solely for the purpose of this diagnostic and will not be shared with any other parties.
After you receive your set of slides, we will contact you to arrange a meeting to discuss your results in detail. This follow-up meeting is optional, but we strongly urge you to take the time to receive our feedback and discover how Network Membership can benefit you. Remember, your responses will be entirely confidential.
